FAQ (Frequently Asked Questions)

Where and what is Manado?
Where and what is (North) Sulawesi?
Where and what is Bunaken?
Where is Lumbalumba Diving located?
How to get to Manado and visa requirement?
What electricity and plugs do you have?
What is the weather like?
What is the best time to go there and are you open year round?
What languages do you speak?
Is Manado safe?
Why are our prices in Rupiah and what are our payment procedures?
What vaccinations do I need?
Is there internet access at Lumbalumba Diving?

 

 

Where and what is Manado?

Manado is a medium sized city in North Sulawesi, Indonesia. Click link to find out more About Manado

Where and what is (North) Sulawesi?

Sulawesi is one of the main big, ‘continent like’ islands in Indonesia and is located between Kalimantan (former Borneo) and the Mollucs. For an idea of its size, you must know that it is just a little bit smaller than the UK. To go by car from the most northern point to the most southern is 2000 kilometers. It has 4 provinces: South, Central, Southeast and North. Due to its odd shape it has more coastline, relative to its land, than any other Indonesian Island. No point from the mainland is more than 90 Km away from the sea.

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Where and what is Bunaken?

Bunaken is an island situated about 15 km from Manado city. “Bunaken National Marine Park”, which encloses 4 more islands, is just named after Bunaken. Click link to find out more About Bunaken

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Where is Lumbalumba Diving located?

Lumbalumba Diving is located 20 minutes south from Manado, outside the city and about 50 minutes from the airport. Click link to find us on Google Earth Lumbalumba Diving on Google Earth

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How to get to Manado and Visa requirement?

There are different ways to get to Manado and a visa is possibly required. Click the link to find more details about Travel and Visa

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What electricity and plugs do you have?

Voltage is 220 and 50 Hz. Our plugs are of European type as used in Germany. There is 24 hours electricity but power cuts are normal. In that case we change to our generator.

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What is the weather like?

Manado has a tropical climate and is therefore warm and humid. The maximum monthly temperature is 34 C and the minimum is 19 C. Average is 27 C. The seawater temperature ranges between 27 and 29 Celcius but on the reef flats it can be higher than 30 C. We have two major seasons, namely “the wet’ and “the dry’ season. In the wet season, from November until April, cooler north westerly winds occur and can bring heavy rain and occasionally rough seas. From May until October the wind comes from the south west and brings drier air. Being close to the equator means also that we have no problems with hurricanes.

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What is the best time to go there and are you open year round?

Roughly from April until November is the best period to visit, of which June, July, August, September and October are the top months. That doesn’t mean that it never rains but according to statistics (and experience) this is the best period. However, it is possible to dive year round. In December the rainy season starts and there is more chance of bad weather. Mostly this bad weather doesn’t last long and there are often enough opportunities to dive. In case we really can’t go out on this side because of rough seas, we go by car to the other side of North-Sulawesi, rent a boat and dive in the strait of Lembeh. But this has never happened in the 20 years that we have been here now.

Having said all this, we are usually closed from Christmas until the 1st of March. We need time for proper maintenance on material and (wo)men any ways, so the best period is the one we can have potential bad weather.

For the exact dates of when we are closed, please contact us at: info@lumbalumbadiving.com

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What languages do you speak?

The management speaks, English, German and Dutch. The dive staff and most of the other staff are speaking good English and of course Bahasa Indonesia. Bahasa Indonesia is the official language of Indonesia. Not many people in Manado speak English fluently but in most shops and public places they know enough to manage.

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Is Manado safe?

In the past years, Indonesia has suffered a lot from negative publicity. Ethnic and religious unrest, terrorist threats, and political demonstrations. Indonesia had it all. However, never anything like that ever happened in Manado and North Sulawesi!!! Indonesia is a huge country and Jakarta (where a lot of the unrest took place) is more than 2000 km away from Manado. That is about the same distance as London to Athens. Would you cancel your holiday in Greece, when there is unrest in London? The case is, that if there is a problem somewhere in Indonesia, the whole country often gets a negative travel advise and for the uninformed traveler it seems that the whole country is unsafe. Manado is one of the safest parts of Indonesia. The predominant Christian population has always lived in peace and harmony with the other religions and has never seen any of the unfortunate situations some other parts of this country suffered. Please think twice before you decide to cancel your holiday because of some biased reports. For up to date information on this subject, don’t hesitate to send us an E-mail info@lumbalumbadiving.com

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Why are our prices in Rupiah and what are our payment procedures?

Our prices changed from Euro to Indonesian Rupiah. This is to comply with a new law that all companies have to quote their products in Indonesian Rupiah (IDR or Rp). The Indonesian government issued this new law on 31 March 2015, hoping that this will support the value of IDR. By 1 Jan 2016, all companies have to comply or risk penalties that include fines and bans from trading.

Moving to the Indonesian rupiah will have a small impact on making deposits and payments with us. This post describes what you need to know.

The main difference for you will be that you see our products priced in an unfamiliar currency. Quoted in hundreds of thousends and even milions is not common for most of us. But no panic, with the currency converter on the PRICE page, you are quickly able to find out what the rates are in your own currency.

Second, since we now have a fixed Rupiah rate for our products instead of a fixed Euro rate, (what we used before), we will now have to convert from Rupiah to Euro or other major currency. Before, this was the other way around.

For the conversion we will use the currency converter you can find at the bottom of the PRICE page.

When you make a reservation we like the booked accommodation to be paid in advance. This is possible on a bank in Europe with a Euro account.

2.250.000,- Rp at the time of reservation and 45 days before arrival the balance. What the exact amout in Euro will be, depends on the exchange rate at the time of payment.

If your currency is US$, or any other currency, you have this option as well. For you the change is actually nihil, as you had to deal with another currency and make an international transfer, any ways.

It is also possible to pay the advanced payment with credit card, Visa and Master. If you choose for this option we send you an invoice by email with a secure link. From there you follow the instructions. There are no extra costs from our side for this option.

When you live in Indonesia and have an Indonesian account, it is of course easiest to pay with your local account.

Once you are in the resort and are at the end of your stay, you will receive the invoice in Rupiah. That time you can either pay cash in Euro or Rupiah. Or by credit card as long as it is issued by Visa or Master.

Payments by credit card in Indonesia are only accepeted in Rupiah so no currency conversions need to be made any more.

A last alternative is an internet payment to either our European account in Euro, our Indonesian account in Rupiah or Paypal with whatever is possible.

In case of bank or Paypal transfers, the transfer costs are for the transferring party.

We do not charge extra for credit card payments in the resort.

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What vaccinations do I need?

It is good to have Hepatitus and Tetanus up to date. There is not a lot of risk in our area but if you plan to travel to other parts of Indonesia, this might be different. Your family doctor can give you more details. For advise on malaria and Dengue click link Malaria and other health issues

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Is there internet access at Lumbalumba Diving?

Yes, we have free WIFI in the whole resort, 24 hours. Also in your room. It is not the fastest in the world but one of the best systems available in Manado. It is usually good enough to use Skype for example.

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